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1. How can I tell if my HMP100 needs service?
Read the installation instructions included with your HMP100 for helpful troubleshooting information. If you think HMP100 is not working as expected, login in the support area. If you have not registered yet, create an account to login. Once logged-in you can access technical user guides and a forum. Submit your questions in the forum to receive a prompt feedback from SpinetiX' team.
2. How long is my HMP100 covered by SpinetiX' warranty?
HMP100 is covered by a Limited Life-time warranty as specified in the sell contract and under the legal page.
3. How do I buy HMP100?
Read about how to purchase HMP100 under the Store area of SpinetiX' website.
4. Will the data on my HMP100 be preserved?
If the HMP100 requires a service, SpinetiX may decide to change your unit with a new one. Thus all the data on the HMP100 may be lost. Make sure to have a backup of all your data on a different support.
5. What kind of activities will void my warranty?
Read the warranty contract under the legal page to know the activities that will void the life warranty. In particular any tentative to open the HMP100 enclosure and any external shock caused to the HMP100 will void the warranty.
6. Do I need to install a digital network to use my HMP100?
No, HMP100 can work as a stand alone unit. Read the user guides to learn how to upload the content locally into the HMP100. User guides are available to all registered users under professional zone.
7. How can I author SVG animations?
There are several third parties software tools such as IKIVO animator, that you can purchase to author SVG animations.
8. How can I draw SVG graphics?
There are several professional and open source softwares that export graphics into SVG Tiny 1.2. For example adobe illustrator, Paintshop pro, Inkscape.
9. Can I display power point presentations with my HMP100?
No. HMP100 cannot play power point content. However, you can use Hyper Media Director to convert you power point into a video file. The result can be displayed by HMP100.
10. Can I stream live audio and video content with my HMP100?
Yes. Read the HMP100 user guides to learn how and under what limitations. User guides are available to all registered users under professional zone.
11. Can I display RSS news with my HMP100?
Yes. HMP100 can be instructed to retrieve from external web sources RSS feeds. Note that there may be restrictions on displaying RSS content on public places. Make sure to contact the owner of the feed before displaying the content.
12. Does HMP100 support SNMP protocol?
Yes, HMP100 natively supports SNMP protocol to enable the professional monitoring of several HMP100 units on the network.
13. HMP100 supports my digital display?
HMP100 supports all sort of digital displays, LCD, Plasma and projectors. Make sure that your digital display has a VGA or a HDMI connector. Note that the maximum resolution rendered on the display may depend on the type of connector you can use and the limits of HMP100 and of your display.
14. How can I order my HMP100?
Check the latest information under the Store area of SpinetiX' website.
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